IDONIC

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✆ +351 302 055 166

info@idonic.com

Technical Support

SAs an IDONIC customer, you are entitled to the IDONIC customer support facility aimed at better informing and assisting our customers.
The Technical Support service offers technical support for a range of products and software provided by IDONIC.
In order to meet our customers’ needs, IDONIC develops training assistance for the use of its products and provides software and hardware upgrades for the products integrating its solutions.

ASSISTANCE REQUEST

If your doubt is not cleared up and you need technical support, you can use ‘Assistance Request’. It is available for all and any IDONIC customer, with or without a maintenance contract.
For customers without a maintenance contract please note this service is warranted for a 60-day period, free of charge, from the date a purchase is made.
For customers with a maintenance contract this service must be initiated within a 48-hour period, free of charge.

REPAIRS

Through IDONIC Technical Support services, you can request the repair of your equipment that may be damaged or requiring periodic maintenance, due to wear and tear, misuse, natural causes, etc.

MAINTENANCE CONTRACT

A maintenance contract ensures:
· Intervention within a 48-hour period;
· Priority service, budgeting, installations and repairs;
· Significant reduction in the intervention time cost;
· Free help line;
IDONIC ensures all maintenance and repair services of the brands it represents, as well as ensuring support for other brands in the market, provided that they are outside the warranty period or for which the service has ceased to exist.

✆ +351 302 055 166

info@idonic.com